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  • When will I get my order?
    Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time is about 3–4 business days. This means you should receive your order in 6-11 business days.
  • Where will my order ship from?
    We work with an on-demand order fulfillment company with facilities worldwide! This means that your items ship from the closest facility to the delivery address.
  • My order should be here by now, but I still don’t have it. What should I do?
    Before getting in touch with us, please help us out by doing the following: Check your shipping confirmation email for any mistakes in the delivery address Ask your local post office if they have your package Talk to your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us and include your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
  • How are your products made?
    We create the artwork work, upload it to our print-on-demand drop shipper's site, lay out how we want the product to look, and post the product on our website. When you place an order it is sent to our print-on-demand drop shipper and they fulfill the order. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
  • How do I track my order?
    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us.
  • I received a wrong/damaged product, what should I do?
    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
  • What’s your return policy?
    We don’t offer returns and/or exchanges since our products are printed on demand when you order them. If there’s something wrong with your order, please let us know!
  • Do you offer refunds?
    Given that our products are printed-on-demand when you order, refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.
  • Can I exchange an item for a different size/color?
    Since our products are printed on demand when you order them, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please contact us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
  • What is your Refund & Return Policy
    You can view our Return Policy here.
  • What is included in the Herber Plans?
    Herbers get exclusive access to Formulations, Recipes, Monographs, Herb Walk Notes, Consultations, Herbal Products, Herbal References, and more. To learn more visit Become A Herber
  • What is the difference in the plans?
    The only diffence between the different Herber plans is the way you want to pay: Monthly - you are charged every month until you cancel 3 - Month - you are charged every three months until you cancel. Yearly - you are charged every year until you cancel All plans come with the same benefits!
  • What are Formulations?
    Formulations are things I make for specific people or a specific reason. There is more thought, research, and math involved with formulas than with recipes. Suppose a formula is for a person or pet. In that case, I share their general makeup, what issues they are presenting with, and what we will do about it (I do not disclose identifying information or any information without the person’s consent). Most include the reason or thought process behind them.
  • What are Recipes?
    Recipes are done mostly on the fly and/or by the folk method. Most of these come from days when I want to make something and I just start pulling herbs out of the cabinet that "speak" to me. Sometimes things that start as recipes turn into formulations. This happens when I decide I like it and want the same result every time.
  • What is a Monograph?
    Monographs are colletions of herbal information about a perticular herb or plant. They vary from author to author on what is included. The ones here include the basic information that you see in posts and on products, plus a lot more. My monographs are a bit different from others in the fact that they link to the information instead of listing it, the listed information is my personal experiences with the plant.
  • What are Herb Walk Notes?
    When I attend Herb Walks or host them, I type up what plants we saw and talked about along with pictures. Hopefully, this will help both of us learn plant identification skills.
  • What are Campfire Chats (Consultations)?
    I offer free consultations to Herbers. Are you looking to add herbs to your life but not sure where or how to start? Are you having health issues that you would like herbal support for but aren't sure how? Do you have herbal questions and are not sure where to ask? Ask these questions or your own. To schedule your Campfire Chat fill out the Campfire Chat form and I'll be in touch to schedule our chat.
  • What are Herbal Products?
    These are products that I make, which I tend to do in small batches. They are available for purchase only to Herbers. Herbers are welcome to make product requests. The formulas for these products are in the Formulations area, in case you would like to make them yourself. In the future, I will add videos of how I make these products. ​ Products I currently make: Lotions – Mature Skin w/Magnesium, Mature Skin, Bug Repellant, and more. Body Butters – Calendula Pumpkin Seed Oil, and more. Salves – Joint Support, Bruise & Wound Support, and more. Glycerites/Tinctures – Calendula, Lemon Balm, Burdock Root, Dandelion Root, Chamomile, Eleuthero Root, and more. From the Hive – Pressed raw honey, and beeswax. Teas – Allergy, Vitamins & Mineral, Tangy, Chai’s, Overheating, and more.
  • What are Herbal References?
    These are things like Herbal Actions with definitions, Plant Families with ID information, and other items I or Herbers find helpful to have on hand.
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