Refund and Returns Policy
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice any issue with the products or anything else on the order, please contact us.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). After 4 weeks, the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable). After 4 weeks, the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Arizkatt’s Herbs does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with sealed goods won’t be available for reshipping and will be disposed of.
Damaged & Mislabeled Items
Our printing company prides itself on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.
Arizkatt’s Herbs only offers refunds for damaged or mislabeled products, not for buyer’s remorse.
Wrongly ordered sizes won’t be eligible for refunds. We make everything on-demand, so requesting a size exchange would mean producing an entirely new product.
Lost In Transit
If you have not received your order and it is past the expected delivery date, please contact us.
For more info on returns, please read our FAQs.